At Tradereye we are dedicated to providing the highest level of service. If you have any comments regarding our level of service please email us at cs@tradereye.co.uk.
Tradereye contact details:
90 Roydene Road, Plumstead, London SE18 1QA
Phone: +44 (0) 20 3344 7736
Tradereye is part of Traderi Ltd. Traderi Ltd is registered in England and Wales with company number 07345788. Our registered office is 90 Roydene Road, Plumstead, London SE18 1QA.
Making a purchase could not be easier. Just browse our online shop, and click on any items that you wish to buy. Clicking "Add to Basket" will place these in your shopping cart which appears at the top-right of every screen.
After you have finished your selection, click on "checkout" at the top-right of every screen and you will be asked for a few details that we need to be able to satisfy the order. We do not ask you to register or create a password (although we highly recommend it in order to get up-to-date information about your order). Please provide us with your daytime contact telephone number as this helps on delivery or in the unlikely event of any query.
We accept credit cards, debit cards, and PayPal payments. Card processing is supplied by PayPal but you do not need an account with PayPal to purchase from our store.
Prices can change at any time of the day, both upwards and downwards. When making a purchase you are agreeing to pay the price shown at that time for those items.
Prices shown on www.tradereye.co.uk, any other affiliated site or shopping comparison service are for guidance only. Offers may be withdrawn at any time without notice.
We try to give you the fullest information about the product including an image. However, there may be small variations in colour, texture and size. If something is not clear on the website, please call us on 020 3344 7736 or email us to confirm any details you require before ordering. We will accept returns in these circumstances only if the carriage is paid by the customer. If there is a genuine mistake on the website we will of course rectify the situation to a satisfactory conclusion.
We aim to process your order as quickly as we can after it is placed. Stock is listed "as live" on our website and we try to keep this as accurate as possible however errors can occasionally occur. While we endeavour to offer and meet our approximate delivery time, please allow up to 14 working days for deliveries to the UK unless otherwise stated. If any problems are encountered (i.e. a longer delivery time is required or items are temporarily out of stock) the customer will be notified as soon as possible and a new delivery time will be arranged. Should you need any item sooner, please call us on 020 3344 7736 or leave a comment when placing your order as this can often be arranged without a further charge.
We would prefer a signature on all courier deliveries, but arrangements can be made to leave your order in a safe place of your own designation. Please be aware that this is at your own risk and we cannot accept any responsibility for loss or damage after the goods have been successfully delivered.
As all goods are covered by "in-transit" liability only, please ensure that you check the goods are received in good condition. You should only sign for them if they are undamaged. If in the unlikely event your goods have been damaged please refuse the delivery or sign as "damaged on receipt". "Unchecked" is not a valid status for all courier companies. Damages must also be reported to both ourselves and our couriers in writing within 48 hours. Failure to do so may lead to us being unable to replace goods damaged in transit.
Please note: Some larger items may be dispatched direct from our suppliers thus delivery may not be so prompt. You will be notified by ourselves or the manufacturer of how long this will take.
Please be aware that if you have not left alternative instructions, you are not at home to receive delivery, you have supplied an incorrect postcode, telephone number or address or you are not at home additional charges MAY be incurred.
Shipping to the Channel Islands and Northern Ireland a delivery surcharge will be applied, we will contact you before hand with a shipping quote. Shipping to these destinations may take slightly longer to arrive
We do not currently offer shipping internationally.
ON DELIVERY, please ensure that you check the goods are received in good condition. You should only sign for them if they are undamaged. If in the unlikely event your goods have been damaged please refuse the delivery or sign as "damaged on receipt". "Unchecked" is not a valid status for all courier companies. Damages must also be reported to both ourselves and our couriers in writing within 48 hours. Failure to do so may lead to us being unable to replace goods damaged in transit. We will not be liable for any loss in the case of damage exceeding £50.00 if you have not given us the opportunity to examine the damaged product and packaging prior to repair.
If you think you have received an incorrect delivery please contact us in writing within 28 days of your notified despatch date. If you believe your order is lost or delayed in transit, please allow 7 days after notified despatch and contact us in writing within 28 days of your notified despatch date. In all cases you must provide your order number and date of purchase. We will not be liable for any loss, incorrect delivery or delay if we do not receive written details of your claim within this 28 day period.
We may destroy your order documentation after six months and you shall not hold its absence against us.
If a faulty item is delivered or it is not the item ordered, you will be offered a replacement. Please note the conditions above regarding damages. If this is not satisfactory a full refund will be offered. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer.
Please also be aware of the cancellation policy below.
You may cancel at any time up until the point of despatch, or booking with our suppliers in the case of direct manufacturer deliveries, by emailing us through the helpdesk. After despatch or booking, order cancellations must be made in writing within 7 days of receiving the goods.
If the goods are returned for any reason other that being faulty (i.e. not wanted), the return postage will be paid by the customer. If we have to arrange courier collection of heavy items a standard, minimum £30 charge will be levied. Refunds will be done as soon as possible after we have examined the returned goods but please allow up to four weeks after receipt by us for the money to be returned to your account.
If any order has been sent to you within our "FREE DELIVERY" offer our standard charge of £4.99 will also be levied against the refund.
Cancelled orders MUST be returned in a saleable condition and in the original packaging. If goods are not in a suitable condition we reserve the right to withhold part or all of your refund.
In the case of larger unwanted items we may also be required to levy a re-stocking fee by our suppliers and you will be informed of this by request or after we receive your written cancellation notice.
Please quote your name, address, daytime contact number and order number on all correspondence.
If your item is not in stock, we will back order for you. You can cancel your order at any time if you would rather not wait.
We guarantee your satisfaction. If you have any queries concerning your order please feel free to contact us on 020 3344 7736. You can also contact us electronically by clicking "Contact Us" below. Please see our returns policy. We endeavour to respond to enquiries within 48 hours.
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