Standard UK delivery is FREE on all orders over £50 from Tradereye. All orders below £50 are subject to a flat rate fee of £4.99.
Shipping to the Channel Islands and Northern Ireland a delivery surcharge will be applied, we will contact you before hand with a shipping quote. Shipping to these destinations may take slightly longer to arrive
We do not currently offer shipping internationally.
When you receive your order please check the item for damage before signing with the courier. If the item is damaged please sign as damaged when receiving the goods.
If a faulty item is delivered or it is not the item ordered, you will be offered a replacement. Please note the conditions above regarding damages. If this is not satisfactory a full refund will be offered. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer.
Please also be aware of the cancellation policy below.
You may cancel at any time up until the point of despatch, or booking with our suppliers in the case of direct manufacturer deliveries, by emailing us through the helpdesk. After despatch or booking, order cancellations must be made in writing within 7 days of receiving the goods.
If the goods are returned for any reason other that being faulty (i.e. not wanted), the return postage will be paid by the customer. If we have to arrange courier collection of heavy items a standard, minimum £30 charge will be levied. Refunds will be done as soon as possible after we have examined the returned goods but please allow up to four weeks after receipt by us for the money to be returned to your account.
If any order has been sent to you within our "FREE DELIVERY" offer our standard charge of £4.99 will also be levied against the refund.
Cancelled orders MUST be returned in a saleable condition and in the original packaging. If goods are not in a suitable condition we reserve the right to withhold part or all of your refund.
In the case of larger unwanted items we may also be required to levy a re-stocking fee by our suppliers and you will be informed of this by request or after we receive your written cancellation notice.
Please quote your name, address, daytime contact number and order number on all correspondence.
We try to keep our availability information as simple as possible. More detail on our status information is as follows:-
| Status | Explanation |
|---|---|
| Made to Order | This item is generally "made to order" and will be supplied in 14-21 days although we do endeavour to get it to you sooner than this. |
| XXX in stock - YY hours | We currently have XXX in stock and available for despatch within YY hours. |
| 1 week | We have temporarily run out of stock but this line is available to order as more is due for despatch within one week. |
| Unavailable | This is a seasonal line which is due back in the future but not available to order at this time. |
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